Support & FAQ
Reach us directly, or check the common questions below.
How do I log into the client portal?
Go to /portal/login and enter the phone number AISYSLABS has on file for you. You'll receive a one-time code (OTP) by SMS to verify — no password needed.
I didn't receive my OTP. What do I do?
Double check the number includes your country code (e.g. +91). If it still doesn't arrive after a minute, request a new code, or contact us directly — we can verify your number is set up correctly.
How do I pay an invoice?
Open Invoices in your portal and select "Pay Now" on any unpaid invoice. Payment is handled securely through Cashfree — cards, UPI, and net banking are all supported.
Is my payment information safe?
Yes — we never see or store your card/UPI details. Payments are processed entirely by Cashfree Payments, a licensed and PCI-DSS compliant payment aggregator.
How does the referral programme work?
Every client gets a unique referral code, visible on the Referral page in your portal. Submit a friend's details there, or share your code directly — we'll follow up with them.
Can I get a refund?
See our Refund & Cancellation Policy for the full details — in short, completed milestones are non-refundable, but unstarted work and payment errors are handled promptly.