Refund & Cancellation Policy

AISYSLABS delivers custom software and automation work. Because each engagement is bespoke and work begins immediately on confirmation, invoices already paid for completed milestones are non-refundable.

A client may request to pause or cancel an ongoing project in writing at any time. Amounts already paid for milestones delivered up to that point are retained; any advance paid for work not yet started is refunded within 14 business days, minus payment gateway charges already incurred.

If a payment fails but funds were deducted, or a payment was accidentally duplicated, contact us with the Cashfree order/reference ID — verified duplicate or failed-but- deducted payments are refunded to the original payment method within 7–10 business days, consistent with Cashfree's settlement timelines.

All refunds are issued to the original payment method via Cashfree Payments — we cannot issue refunds by cash, bank transfer, or to a different account.

Email work.aisyslabbs@gmail.com with your invoice number and reason. We respond to all refund requests within 3 business days.